Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The following charges are specific to Canadian delivery addresses only.

The delivery fee is charged per order. When ordering multiple products on the same order, you will only be charged one delivery fee.

ORDER DETAILS PRIORITY COURIER XPRESSPOST EXPEDITED PARCEL
Shipping Rates $29.95 $18.95 $9.95
Processing Time Order received by 8:00am PST will be processed the same day.
Orders received after 8:00 am PST could be processed on the next business day.
Delivery Time
(business days)
1 – 2 2 – 4 2 – 9
Which payment methods are accepted in the Online Shop?

We accept the following payment methods: Visa, Master Card, Amerian Express, Discover, and PayPal.

How long will delivery take?

Products are shipped 1-2 days after receiving your order confirmation.

How secure is shopping in the Online Shop? Is my data protected?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption on one of the payment gateway providers that you choose during the checkout process. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We subscribe to COMODO security services as an added layer of protection.

What exactly happens after ordering?

After ordering we will confirm your payment after which you will promptly receive an order confirmation via e-mail with a link to check your orders status.

The email will be sent to the email address you provided during the checkout.

Do I receive an invoice for my order?

You will receive an email confirmation with your order number, products name and the price you paid, which you can use as your receipt.

You can also look up the details of any transaction or any order in your AROMA SENSE Canada account.

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